FAQ

Frequently asked questions

Everything you need to know about ordering, shipping, returns and fit. Cannot find your answer below? Get in touch and a real person will help.

Shipping and delivery

Do you ship to my country?
Yes, we ship worldwide. Prices are shown in your local currency at checkout, so there are no surprises.

How much is shipping?
Delivery is free on EU orders over €50. Below that, standard delivery is €6.95 in the Netherlands, €12.95 across the rest of the EU, and €19.95 for the rest of the world.

How long will my order take?
Every order is tracked. Once it ships, typical delivery windows are:

Netherlands: 8 to 14 business days
Rest of the EU: 8 to 16 business days
United Kingdom: 4 to 14 business days
United States: 5 to 10 business days
Canada: 8 to 14 business days
Australia: 8 to 16 business days
Rest of the world: 12 to 25 business days

You will get a tracking link by email the moment your order leaves us.

Customs and duties

Will I pay import taxes?
Orders within the EU include all taxes, with nothing extra to pay. For orders outside the EU, local import duties or taxes may be charged on arrival. These are set by your country's customs, not by us.

Returns and exchanges

What is your return policy?
Changed your mind? Send any unused item, in its original condition, back within 14 days of delivery for a refund.

How do I start a return?
Email us through our contact page with your order number and the item you would like to return, and we will send you the next steps.

When will I get my refund?
Once your return arrives and passes a quick check, we refund to your original payment method. Your bank usually takes a few working days to show it.

Sizing and fit

How do I find my size?
Every clothing and footwear page has a size guide with measurements. Between sizes or unsure? Message us and we will help you land the right fit.

Payment and security

Which payment methods can I use?
All major cards, plus Shop Pay, Apple Pay and Google Pay. You can also pay later or split into instalments with Klarna.

Is checkout secure?
Yes. Every payment is encrypted and handled through Shopify's secure checkout. We never see or store your card details.

Orders and offers

Is there a welcome offer?
New here? Use code SUMMER10 at checkout for 10% off your first order.

Can I change or cancel my order?
We pack quickly, so contact us as soon as you can and we will do our best. Once an order has shipped we cannot change it, but you are always covered by our 14-day returns.

How do I track my order?
Use the tracking link in your shipping confirmation email. Any trouble, send us your order number and we will chase it for you.

Product care

How should I care for my pieces?
Linen and cotton stay their best with a cool, gentle wash and air dry. Swimwear lasts longest rinsed in cool fresh water after the sea or pool, then dried flat in the shade.